First Infiniti JD Power Award goes to Boerne dealership

from such an authority as JD Power,” said Bill McK-ibbin, General Manager at Infiniti of Boerne, 32275
Today, 06:00 AM

BOERNE — Infiniti of Boerne has been certified in the JD Power 2026 Dealer of Excellence Program, which recognizes a select number of vehicle dealerships throughout the United States that provide exceptional customer service.

Infiniti of Boerne is honored to be the first Infiniti dealer in Texas to earn the JD Power Dealer of Excellence designation, a distinction that reflects the dedication, professionalism and authentic care that defines the dealership and set it apart in a competitive market.

Certification is based on achievement of high scores from automotive manufacturer customer research and completion of an in-dealership best practices verification visit.

“This certification sets us apart, especially coming

Interstate 10 in Boerne. “Everyone in this dealership contributes to making our customers happy, and every member of our team shares in this achievement.”

Known for its “Voice of the Customer” research for more than 50 years, JD Power and its Dealer of Excellence Program help consumers identify leading retailers that will go the extra mile.

Buying a vehicle is a significant financial transaction and can be stressful because there’s so much information to digest. This JD Power program assists auto buyers who are looking for an “exceptional dealership where they can confidently buy a vehicle.” Dealer of Excellence is an exclusive program; qualifiers must pass a three-step process:

• JD Power limits the percentage of eligible dealerships by nameplate based on each brand’s performance in the most recent JD Power U.S. Sales Satisfaction Index (SSI) study. Thus, proportionally more dealerships from top-performing brands can become a JD Power Dealer of Excellence.

• Dealerships must rank among their brand’s top performers in key customer satisfaction areas consistent with measurements found in the SSI study.

• Qualifying dealers must pass an audit to show they meet or exceed JD Power sales best practices, including: Listing vehicle inventory and pricing on the dealership website; negotiating in an efficient and transparent manner; offering a fair trade-in value; and presenting a clear and easy-to-understand menu of finance and insurance products.